Please note all items are handmade in and ship from South Carolina, USA.
Items arriving within the USA will be sent using Priority Mail with tracking. A Signature may be required for items over a certain value amount, please plan accordingly before ordering.
We can never guarantee a delivery date only a shipping date. If in the event of damage in shipment please contact right away with photos of any issues for insurance purposes, do not discard the packaging.
If packaging is discarded a refund or replacement can not be processed as the insurance is void. If a package is Lost please first contact your housemates, neighbors and post office to see if the item has been misplaced. If it still can not be found and tracking shows 'delivered' you must contact the Police and file a stolen package report.
A copy of the police report must be emailed to us for insurance purposes.
It is the buyers responsibility to provide a safe, secure area for mail delivery.
Items outside of USA will be sent First Class International unless weight and value require Priority.
Customs clearance fees and import charges may apply if being delivered outside the the United States. These charges are imposed by the country the item is arriving into and the purchaser is expected to cover those fees. All buyers should know the laws, restrictions and import fees of their own country when purchasing internationally. Items that are refused or not picked up due to fees not being paid will not be refunded in full. Reship fees are the customers responsibility if item is to be sent back.
No returns or exchanges for custom sized or custom color items. As each garment is made to order for each individual if there is an issue please message us to see what can be done, often a simple alteration is all that is needed. One free alteration is included for each item purchased, just let us know what needs to be done and the item will be adjusted and reshipped, via standard first class mail at no charge. Just cover the shipping to us.
A fee and shipping costs will be incurred for any additional alterations or adjustments.