Please note all items are handmade in and ship from South Carolina, USA.
Items arriving within the USA will be sent using Priority Mail with tracking. A Signature may be required for items over a certain value amount, please plan accordingly before ordering.
We can never guarantee a delivery date only a shipping date. If in the event of damage in shipment please contact right away with photos of any issues for insurance purposes, do not discard the packaging.
If packaging is discarded a refund or replacement can not be processed as the insurance is void. If a package is Lost please first contact your housemates, neighbors and post office to see if the item has been misplaced. If it still can not be found and tracking shows 'delivered' you must contact the Police and file a stolen package report.
A copy of the police report must be emailed to us for insurance purposes.
It is the buyers responsibility to provide a safe, secure area for mail delivery.
Items outside of USA will be sent First Class International unless weight and value require Priority.
Customs clearance fees and import charges may apply if being delivered outside the the United States. These charges are imposed by the country the item is arriving into and the purchaser is expected to cover those fees. All buyers should know the laws, restrictions and import fees of their own country when purchasing internationally. Items that are refused or not picked up due to fees not being paid will not be refunded in full. Reship fees are the customers responsibility if item is to be sent back.
No returns or exchanges for custom sized or custom color items. As each garment is made to order for each individual if there is an issue please message us to see what can be done, often a simple alteration is all that is needed. One free alteration is included for each item purchased, just let us know what needs to be done and the item will be adjusted and reshipped, via standard first class mail at no charge. Just cover the shipping to us.
A fee and shipping costs will be incurred for any additional alterations or adjustments.
-Information I Collect To fulfill your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
-Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including: as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services;
-Information Sharing and Disclosure
-Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below: Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority How to Contact Me
-For purposes of EU data protection law, I, Esther Smith am the data controller of your personal information. If you have any questions or concerns, you may contact me at Morningstarpinup@yahoo.com or Alternately, you may mail me at:
Esther Smith 65 Smythe Ave Greenville SC 29605 USA